Terms & Conditions

DSPS POOLS AND SUPPLIES TERMS AND CONDITIONS

HOME DELIVERY

DSPS normally ships by UPS Home Delivery within the 48 contiguous states. UPS Home Delivery delivers Monday - Friday and will leave the package at your door without a signature in most cases. There are some cases in which the UPS driver may feel it is unsafe to leave the package unattended and will require a signature. Where the items exceed UPS limitations, we will ship using a truck line carrier. Truck shipped deliveries are curbside delivery service only and a signature is required. The trucking company will schedule an appointment for delivery. DSPS will provide a lift gate to bring the product down from the truck to the curb. Please inspect your packages upon receipt for concealed damage. By signing the bill of lading you are certifying that all items are in good condition. After signing, there is no recourse for damages, even concealed damage. The person accepting delivery will need to be at least 18 years of age. Truck line shipped items include large pumps, filters, or equipment packages, large steps, pool heaters, pools and pool slides, among other items.

Alaska, Hawaii, Puerto Rico and Bahamas residents, please call for shipping rates. Some chemicals may not be available outside the 48 contiguous states, due to airline regulations.

COMMERCIAL DELIVERY

DSPS normally ships UPS Ground Delivery for Commercial ship to addresses within the 48 contiguous states. UPS Ground Delivery delivers Monday – Friday and will request a signature for delivery. The person accepting delivery will need to be at least 18 years of age. Where the items exceed UPS limitations, we will ship using a truck line carrier. Please inspect your packages upon receipt for concealed damage. By signing the bill of lading you are certifying that all items are in good condition. After signing, there is no recourse for damages, even concealed damage. Truck line shipped items include large pumps, filters, or equipment packages, large steps, pool heaters, pools and pool slides, among other items.

INTERNATIONAL DELIVERY

DSPS will ship UPS International or use U.S. Postal Service. Please call our Customer Service Department at 1-888-313-DSPS for shipping availability outside of the 48 contiguous United States.

Please direct freight and delivery questions, including expedited delivery information, to our Customer Service Department at 1-888-313-DSPS

TIME TO RECEIVE ORDER

Orders placed by 4pmCT are shipped same day for are in stock products. DSPS offers free next day delivery via Ground and Home Delivery, however, this is not a guaranteed service. Over 99% of the orders showing the One Day Delivery symbol are delivered next day, however may be delayed by holidays, weather conditions, and sorting facility issues.

Guaranteed expedited shipping is available for non-chemical products at an additional charge.

DROPSHIPMENT ORDERS

Some products, such as parts and pool furniture, will occasionally drop ship directly from our suppliers to expedite delivery. Items being shipped from a supplier may take 7 – 10 days to deliver.


BACKORDERS

Despite our best efforts, items are sometimes out of stock due to a high demand. Items in stock will be shipped immediately; back-ordered items will be shipped the same day they are received in our warehouse. If you cannot wait for a back-ordered item, call our Customer Service Department to determine if a substitute product or other option is available.

PRINTED ADVERTISEMENTS

DSPS is not responsible for inadvertent misprints or errors. All published prices are subject to change without notice.

Satisfaction Guaranteed!

If you are not completely satisfied with your purchase, we are happy to issue an exchange and/or refund within 30 Days of purchase. Restrictions may apply.

RETURN POLICY

If you are not fully satisfied with any DSPS product, return it, freight pre-paid, within 14 days for a full product refund. Returns received 15-30 days after the date of purchase are subject to a 20% restocking fee.

Due to the nature of the product returns will not be accepted on special/custom orders (except for manufacturer defects), above-ground liners and drilled solar reels.

Handling fees are non-refundable.

“LIKE NEW” PRODUCT RETURN POLICY”

“Like New” products are pre-owned and have been fully tested. Quantities are limited and are only available while supplies last. There is no Manufacturer warranty. These products carry a 14 Day Guarantee.

PRODUCT WARRANTY

Warranty claims for defective items are presented to the manufacturer of the item. Please contact the manufacturer directly for assistance with making a warranty claim. They will need a copy of your DSPS sales receipt and they may arrange repair or replacement for you, as per the terms of their warranty details. Some warranties are handled in house by DSPS. This includes all solar and winter cover warranties and most Hayward products. Please contact our Customer Care Department with any questions or concerns.

DAMAGED PRODUCT

If your package has been shipped by UPS and arrives damaged, you have two different options: If the driver is still present at the time of the delivery you can refuse it and contact our Customer Service Department immediately. If the driver is not present when you receive your package, contact our Customer Care Department immediately. We will contact UPS to file a claim and reship a new product to you.

RECEIVED WRONG PRODUCT

If you received a product other than the one you ordered, please contact our Customer Care Department within 7 days to rectify the issue. DSPS will assist with a return shipping label and a reshipment of the correct product.

PRODUCT SUBSTITUTIONS

DSPS reserves the right to substitute any product offered for sale by DSPS with an equivalent product made by a different manufacturer. This may occur in the rare case that the current manufacturer is unable to provide a product advertised.

CANCELLATIONS

To cancel an order, you must call our Customer Care Department at 1-888-313-DSPS between 7amEST to 7pmEST Monday – Friday. Orders must be cancelled before the item has shipped. If your order is already in process at one of our massive warehouses, it may be impossible to locate and prevent shipment. If your order has already shipped, please refer to the information above to request a return.